Microsoft Outage: Satya Nadella Yet To Break Silence As Global Disruption Enters Second Day (Image Credit: AI-generated) The world has been taken aback with the global Microsoft outage. It is not just about not being able to send emails and being unable to receive responses from Copilot, rather, the wider issue deals with the problems that come from not receiving the emails on time. For instance, the global Microsoft outage has disrupted the email support services of Akasa Air and IndiGo, with both the airlines issuing passenger warning that they may face difficulties receiving or responding to emails. Despite the scale of the outage, Microsoft CEO Satya Nadella has not issued a public statement on the outage so far. Moreover, the absence of the response from the tech mogul also raises questions about the company’s communication with customers during a major outage. Microsoft acknowledged the outage and said that the company has monitored the status of changes applied to improve the service. It said, “We’ve monitored the status of the changes applied to improve serviceability and confirmed they're not taking as expected. We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as https://msft.it/6013xBHsf if the admin center is not available to you.” The company added, “We've confirmed related impact scenarios and have updated TM1550488. Our automated recovery features have taken action to restore service, and our telemetry indicates that these actions are effectively reducing impact. More details can be found in the Microsoft 365 admin center.” According to Downdetector, Microsoft's service disruption impacted nearly 74 countries. Reports of issues with Outlook reached nearly 1,40,000 globally at around 18:00 GMT (11:30 PM IST) on Thursday. Although the number of complaints have declined, over 1,500 users were still reporting problems in India at the time of writing. Meanwhile, Microsoft said it was seeing “positive results” from its ongoing attempts to fix the issue and restore normal services. Besides Outlook, the ongoing outage has also affected many other apps within Microsoft’s 365 ecosystem, leaving customers unable to use some of the workplace tools. The outage has impacted access to services like Copilot, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint and OneDrive. Responding to the outage, Charles Lamanna, EVP of Copilot, Agents, and Platform at Microsoft, said, "We regret that today’s outages caused disruptions for our customers, and we are working to address the issue. We will continue to share more information as soon as we have it, and for now I can confirm that there is no indication this is the result of malicious or cyber activity." Govind Choudhary is the Chief Copy Editor for Tech at Times Now with over five years of experience in the media industry. He covers consumer technolog... View More